Starbucks said they are not in a coffee business but in a people business (although they had an incident that they didn't treat people well). It proved so costly for Starbucks by shutting down the whole N. America operations for half a day and re-did staff training! Key takeaways: work with passion & love or … Continue reading Business or people business?
Beautiful morning at the hotel (photo credit) Key takeaways: serving customers is difficult;as a customer, expressing gratitude is always a good thing to do;a great lesson for my 12-yo and a good one for grown-ups too. I brought my family to a Marriott resort this year. In fact, we have been going to the same … Continue reading The omelet lady at Marriott